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| Summary |  The acceptance of a biometric application involves issues beyond technology - it is not simply a question of identifying a form of biometric that is acceptable.
• The reality is this is a new technology and even where you have followed all the steps employees may still resist or be suspicious and this can manifest itself in a number of different ways from employees not using the system correctly i.e. not placing their finger or hand in the correct position through to in extreme cases vandalism of the terminals or readers.
However, experience has shown that if management is resolute with their decision this normally dies down and disappears within the first 2-3 weeks of going live.
• Biometrics may not be suitable in every environment i.e. where its wet or employees hands will be excessively dirty.
• Negative user cooperation.
Important factors that lead to acceptance:
• Users have a need for increased security and believe that biometrics increase security.
• The biometric system is more convenience to use than previous/alternative systems.
• Users trust those holding the data to keep them secure and not use them for any other than the advertised purpose.
Factors that make systems unacceptable include concerns:
• About the safety of (long-term) use of the equipment (many users have concerns about iris “scanners” damaging their eyes, others are concerned that criminals will cut off their fingers or remover their eyes).
• About the reliability of identification (e.g. mistaken identity).
• That data might be used for other than intended purposes (e.g. health diagnostics, tracking and direct marketing).
• About the competence or commitment of those holding data to keep them secure from internal and external attackers.
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