How will you guarantee us superior service and support?

Select a time sheet solution that provides superior service and support, both before, and more importantly, after the sale! From the initial installation to more advanced support, be sure to select a strong vendor with a knowledgeable and well-trained technical support team that you can rely on.

The best way to determine the quality of support you will receive is to test them. Call their support desk and see how long it takes them to respond and solve your issue.

Ensure a variety of different methods of support are available, such as live support, e-mail support, updated FAQs and comprehensive online help.

What to ask vendors:

•How is support delivered? From a live person, an automated phone call, or an e-mail?

•How many customers renew their maintenance agreements per year?

•Can you provide positive customer references?

•How do you ensure that customers are satisfied?