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The Camelback Resort’s previous system often had to have the swipe card run through the reader six, seven, even eight times before it registered. Although it only meant a few extra seconds of time for each employee, the multiple attempts, coupled with urgency of clocking in and out on time produced significant frustration. When selecting features for their new time and attendance system, Camelback Resort Qqest was extremely responsive right from the initial review stage,” said Downey. “We really felt a ‘wow’ factor from the Qqest team that we did not feel with the other vendors.” Now,  according to Downey, employees only have to wave their card near the reader, hit enter, and they’re “good to go.”
Minimize Buddy Punching
The TimeForce proximity reader also minimized buddy punching. With the former system, each employee was assigned an identification number, which most quickly memorized. Because workers could punch in using the number instead of a personal card, employees got in the habit of clocking in and out for each other by keying in ID numbers. With TimeForce, the clock’s keypad can be locked, requiring employees to be present with their proximity cards at punch time. The result: more accurate accounting of when workers really arrive and leave.
Automation
With their previous system, the resort’s HR manager had to manually import time and attendance information from each time clock location, which took time and produced more opportunities for errors. The Qqest system automatically transmits this data to the main computer every hour. They benefit, HR saves time and gets more accurate information, while supervisors have access to timely information, enabling them to address problems immediately.
Control
Under the former system, all changes and corrections to time and attendance input was done manually, The HR manager issued printed reports that supervisors corrected and submitted. Changes were made, reports were re-issued for a second supervisor review, and then HR finalized the reports. With TimeForce, all data is displayed in real time online. In accordance with Camelback Resort’s horizontal management philosophy, supervisors are given the latitude to make changes directly in the system, bypassing the manual correction process. Now, HR just “does a quick look,” and then imports the information directly into the CompuPay payroll system. In addition, the resort set up rules that flag unusual employee entries or supervisor changes. The result: a fully automated system that empowers supervisors with accurate, timely information, and gives managers control without micromanaging.
As the Camelback Resort continues to use Qqest, they anticipate seeing even more benefits. “We wanted to start off slowly with the new system so employees weren’t overwhelmed,” said Downey. “Because the implementation went so smoothly we’ve already started tracking personal time off information, something we did not anticipate doing for quite some time. The more we use Timeforce, the more benefits we discover.”
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